FAQs
Check Back Frequently for Updated Information
GENERAL QUESTIONS
Where will EDGE take place?
EDGE will take place at Moon Palace All-Inclusive Resort in Cancun, Mexico.
What is the dress code at EDGE?
Resort Casual AttireAs we gather in beautiful Cancún, Mexico, we invite attendees to embrace a resort casual dress code throughout the conference. Think polished, comfortable, and conference-ready attire that reflects the relaxed atmosphere of our tropical setting while maintaining a professional appearance. Lightweight dresses, skirts, slacks, khakis, collared shirts, polos, blouses, and resort-style separates are all great choices for educational sessions, networking events, and meetings. While we're enjoying a world-class resort, please remember that swimwear, cover-ups, athletic wear, flip-flops, and overly casual beach attire are not appropriate during conference activities and functions. We encourage you to dress comfortably for the climate while keeping professionalism in mind as you network with colleagues, supplier partners, and industry leaders throughout the event. Resort casual means relaxed, polished, and professional, perfect for learning, networking, and making the most of your EDGE International experience. The only exception to this will be our final Gala Dinner on Wednesday evening when we request cocktail attire.
I went to EDGE last year, should I go again this year?
Absolutely! No two EDGE events are ever the same. As your business evolves, EDGE continuously raises the bar with new keynote speakers, immersive entertainment, cutting-edge workshops, fresh opportunities to connect with a global community of professionals, exciting new locations and for the first time ever an international location! From inspiring educational sessions to memorable experiences and world-class networking, EDGE is designed to energize, inspire, and help you stay ahead in an ever-changing industry.
Will there be pre/post EDGE activities?
We will not be organizing any pre/post EDGE activities; however, certain Sponsors are offering them. Please check FAMs page for more information.
REGISTRATION QUESTIONS
When will online registration be available?
We are rolling out the registration in October.
I am being asked for a user name and password to register. Where do I find this?
This is your Agent Universe User Name and Password. Your user name is your email address. If you don’t remember your password, you can enter your email address and reset your password.
Can I register a guest?
Guest registration is not available for EDGE 2027.
How do I know I have been registered?
When you register, you will receive an automated confirmation email containing your confirmation number and the details of your registration. If you do not receive a confirmation email within a few hours of registering for EDGE, please check your spam/junk folder first, and then notify us at [email protected].
How do I view, modify or cancel my registration?
If you need to cancel or modify your registration, you may make any modifications within your registration by using your confirmation number and link in your registration email or please email [email protected].
What is your refund and cancellation policy?
Please refer to the EDGE page on Agent Universe.
I have changed my agency since registering for EDGE and need to update my information. How do I do this?
You may log back into the registration system using your confirmation number and make any modifications that you would like to make.
If I register someone now and later that person can't make it, can I change the registration to a different name?
Absolutely! Name changes and substitutions are allowed at no cost if you make the change by April 30, 2027. For information on how to do this, please contact us at [email protected].
I have forgotten my confirmation number. What should I do?
Your confirmation number is listed in your registration confirmation email. You may also contact us at [email protected].
Do I need to notify Travel Leaders Network if I must cancel?
ABSOLUTELY! We must guarantee the food and beverage for every event and we allow only so many participants in each of the workshops. You do not want us to pay for food that is not eaten. Nor would you want to penalize someone who wants to attend a workshop, but can’t because you’re holding a spot in a workshop that you will not be attending. Please notify us immediately at [email protected] if you must cancel your registration.
If I cannot attend, can I change my registration to someone else?
Name changes, within the same agency, are always accepted.
WORKSHOPS AND SPECIAL EVENTS QUESTIONS
Do I have to register for Workshops, Seminars, Special Events, or Meal Functions to be able to attend them?
Yes, to participate in any workshops or special event, including meal functions, you must be registered.
I wasn't able to sign up for the workshops or events that I wanted. What can I do?
If there are extra spaces available for a workshop, they will be listed at the Workshop Desk and EDGE Desk, near the Registration area. When you arrive at EDGE, visit either desk during its business hours to have open workshops added to your agenda, or monitor the EDGE mobile app for workshop availability on your own. You may also “stand by” for a workshop by going to the door before it starts and letting the workshop door attendant know you would like to attend. If there is room available, they will let you in.
When can I sign up for Workshops?
You will be notified via email in early spring 2027 when workshops registration begins. Therefore, it is extremely important that the email address you use on your registration is one that you check regularly.
When will I receive my agenda for workshops and events that I have registered for?
Your personal agenda can be found in your inbox immediatly after signing up for workshops and is synced through your unique barcode on your name badge. For your convenience, you will also receive an electronic version of your personal agenda a few days before EDGE and can find the same information through the EDGE mobile app. Please be sure to monitor your spam/junk folder as well, in case our messages are filtered there.
RESORT QUESTIONS
How do I make a reservation at Moon Palace Resort for EDGE?
After you register for EDGE, you will receive a confirmation email in late 2026, which will include a link to make your hotel reservations.
How do I modify or cancel my reservation at Moon Palace Resort?
To modify or cancel your Moon Palace Resort reservation, you must contact Moon Palace Resort directly at +52-998-193-2218
*Travel Leaders Network cannot modify or cancel you resort reservation.
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